Shipping & Returns
Strawberry Paws: Shipping & Delivery Policy
Order Processing
All orders are processed and dispatched from our partnered warehouses within 1 to 3 business days. A confirmation email with your tracking information will be sent as soon as your order ships.
Estimated Delivery Times
To bring you the best variety of high-quality pet supplies, we partner with global suppliers. Because our items ship from various international warehouses, delivery times can vary.
Standard Delivery: Please allow 5 to 12 business days for your order to arrive after it has been processed.
Please note that during peak holiday seasons or due to unexpected customs delays, delivery can sometimes take slightly longer.
Multiple Packages
If you order multiple items, they may be dispatched from different warehouses to get them to you as quickly as possible. Don't worry if your entire order doesn't arrive in one box—the rest is on its way.
Customs, Duties, and Taxes
While it is rare for standard individual orders, any customs duties, taxes, or import fees incurred upon delivery are the sole responsibility of the customer. Strawberry Paws is not responsible for any delays caused by the customs clearance process.
Strawberry Paws: Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If things aren't quite right, our return policy covers you for 30 days after receiving your item.
Eligibility for Returns
To be eligible for a return, your item must be in the exact same condition that you received it.
It must be unworn, unused, and completely free of pet hair, dirt, or odors. (For items like harnesses, clothing, and pet beds, please test or size them indoors to ensure they remain in pristine condition).
For strict hygiene and safety reasons, items such as grooming tools, feeding accessories, or chew toys cannot be returned if they have been used or removed from their sealed original packaging.
All eligible items must be returned in their original packaging with all tags attached.
Please note: Personalized or custom-made items cannot be returned unless they arrive defective or damaged.
How to Initiate a Return
Do not send your purchase directly back to the manufacturer or the address on the shipping label. To start a return, please contact us at [Insert Your Store Email Here] with your order number and the reason for the return. We will provide you with the correct return address and instructions.
Return Shipping Costs
As we work with global suppliers, customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged or defective). We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged or Incorrect Items
If your item arrives damaged, defective, or if you received the wrong size or color, please contact us within 48 hours of delivery at [Insert Your Store Email Here]. Please include a clear photo of the damaged or incorrect item along with your order number. We will immediately arrange for a replacement to be sent out to you free of charge, or issue a full refund.
Refunds
Once your return is received and inspected by our warehouse, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5 to 7 business days.