Shipping policy
Strawberry Paws: Shipping & Delivery Policy
Order Processing
All orders are sent to our partnered warehouses for dispatch within 24 hours after the order is placed. The warehouses and our international suppliers process the orders, which takes an additional 1 to 3 business days. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Shipping Times & Methods
To provide you with a wide variety of high-quality pet products at the best possible prices, we source our inventory directly from global manufacturing partners. We utilize expedited shipping lines to get your items to you as quickly as possible.
UK Premium Delivery: Your order can arrive in as little as 4 business days! Please allow a standard window of 4 to 10 business days for your order to arrive after it has been processed and dispatched.
International Delivery: For orders outside the UK, please allow 7 to 15 business days for delivery.
Please note: While the vast majority of our orders arrive quickly within these timeframes, occasionally external factors such as peak holiday periods, extreme weather, or customs inspections may cause slight delays.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. Please allow 48 to 72 hours for the tracking information to update in the courier's system.
Multiple Packages
If your order includes several different items, they may be dispatched from different warehouse locations to ensure they reach you as quickly as possible. If you receive a package that does not contain your entire order, please do not worry—the remaining items are in transit and will arrive shortly.
Customs, Duties, and Taxes
For standard individual orders, it is rare to incur additional fees. However, any customs duties, import taxes, or local handling fees incurred upon delivery are the sole responsibility of the customer. Strawberry Paws is not responsible for any delays or additional charges caused by your country's customs clearance process.
Incorrect Shipping Addresses
Please ensure that your shipping address is entered correctly at checkout. If you realize you have made a mistake, contact us at strawberry_paws@outlook.com immediately. If the order has already been processed and dispatched by the warehouse, we are unable to change the destination address or issue a refund for packages delivered to the wrong location due to customer error.
Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please check with neighbors and local postal sorting offices. If your package is significantly delayed in transit (over 30 days without a tracking update), please contact us so we can investigate with our shipping partners.